Safeguarding

Policy Title Safeguarding Adults Policy
Organisation ARK Resettlement Services (ARKRS)
Explanation of Policy Information

• Policy Owner: Responsible for ensuring the policy is implemented, updated, and adhered to across the organisation.
• Approved By: Confirms that the policy has been reviewed and formally authorised at senior leadership level.
• Review Date: Ensures the policy remains current, legally compliant, and reflective of best practice.
• Version Control: Supports audit trails and demonstrates continuous improvement during inspections.

ARK Resettlement Services (ARKRS) is fully committed to safeguarding and promoting the welfare, dignity, independence, and human rights of all individuals who use our services.

We recognise that safeguarding is not limited to responding to abuse, but includes preventing harm, promoting wellbeing, and creating safe environments where individuals feel respected and empowered.

ARKRS operates a zero-tolerance approach to abuse, neglect, exploitation, and discrimination. Any concern, allegation, or suspicion of abuse will be taken seriously and responded to immediately in line with safeguarding procedures.

Safeguarding is everyone’s responsibility. All staff, regardless of role, seniority, or employment status, have a duty to:

• Identify safeguarding concerns. Staff must remain vigilant and aware of signs, indicators, or patterns that may suggest abuse, neglect, or exploitation.
• Respond appropriately .Staff must act calmly, professionally, and in line with procedures when a concern arises, ensuring the safety of the individual.
• Report concerns without delay. All safeguarding concerns must be reported immediately through the correct channels. Delays in reporting can place individuals at further risk.

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ARKRS is committed to ensuring that all safeguarding practices are:

• Person-centred – Individuals are placed at the heart of all decisions. Their wishes, feelings, and desired outcomes are respected wherever possible.
• Proportionate – Responses to safeguarding concerns are appropriate to the level of risk, avoiding unnecessary restriction of independence.
• Preventative – ARKRS actively works to reduce the likelihood of abuse through training, supervision, and risk management.
• Protective – Immediate action is taken to safeguard individuals at risk of harm.
• Partnership-led – ARKRS works collaboratively with external agencies such as local authorities, police, and health services.
• Accountable – All safeguarding actions are recorded, transparent, and subject to review and audit.

The purpose of this policy is to provide a clear framework for safeguarding practice within ARK Resettlement Services.

Protect Individuals from Abuse and Neglect

ARKRS is committed to ensuring that all service users are safe and protected from harm.
This includes:

• Preventing abuse before it occurs
• Responding effectively to concerns
• Creating safe and supportive environments

Provide Clear Guidance to Staff

This policy ensures that all staff:

• Understand what safeguarding is
• Know how to recognise abuse
• Are confident in responding to concerns
• Follow consistent procedures

Ensure Compliance with Legislation and Regulation

ARKRS aligns its safeguarding practices with:

• Care Act 2014

This ensures legal compliance and readiness for inspections.

Promote a Culture of Openness and Accountability

ARKRS promotes a culture where:

• Staff feel confident to report concerns
• Whistleblowing is supported
• Learning from incidents is encouraged

A transparent culture reduces risk and improves safety.

Ensure Effective Partnership Working

Safeguarding is a multi-agency responsibility.

ARKRS will:

• Work closely with local authorities
• Share information appropriately
• Participate in safeguarding meetings

This ensures coordinated and effective safeguarding responses.

Who This Policy Applies To

This policy applies to:

• All ARKRS employees
  Including permanent, temporary, and agency staff.
• Volunteers
  Individuals supporting services in any capacity.
• Contractors
  External providers working on behalf of ARKRS.
• Managers and Senior Leaders
  Responsible for oversight, decision-making, and accountability.

Services Covered

This policy applies across all ARKRS services, including:

• Supported Accommodation
  Housing-based support for vulnerable individuals.
• Resettlement Services
  Support for individuals transitioning into the community.
• Community-Based Support
  Outreach and support delivered outside residential settings.

Application of Safeguarding Responsibilities

Safeguarding responsibilities apply at all times, including:

• On-site and off-site
  Whether in ARKRS properties or external environments.
• During and outside working hours
  Staff must act if concerns arise at any time.
• All interactions with service users
  Including formal and informal contact.

Safeguarding is not limited to specific settings-it is continuous.

Legal and Regulatory Framework

This policy is informed by key legislation and guidance that underpin safeguarding practice.

Key Legislation

• Care Act 2014
  Establishes the legal framework for safeguarding adults.
• Mental Capacity Act 2005
  Ensures individuals are supported to make decisions.
• Human Rights Act 1998
  Protects fundamental rights such as dignity and freedom from harm.
• Equality Act 2010
  Prevents discrimination and promotes fairness.
• Domestic Abuse Act 2021
  Recognises and addresses domestic abuse.
• Safeguarding Vulnerable Groups Act 2006
  Regulates safer recruitment and DBS checks.
• CQC Regulation 13
  Requires providers to protect service users from abuse and improper treatment.

Key Requirement

Any form of abuse may constitute a criminal offence. This means:

• Concerns must be reported to appropriate authorities
• ARKRS must cooperate with investigations
• Safeguarding takes priority over organisational reputation

Safeguarding Principles

ARKRS adopts the six principles of safeguarding as outlined in the Care Act 2014.

Empowerment

Supporting individuals to make their own decisions and give informed consent.

Individuals are encouraged to express their views and make choices about their lives.

Prevention

Taking action before harm occurs.

Includes risk assessments, staff training, and early intervention.

Proportionality

Responding in a way that is appropriate to the level of risk.

Avoids over-restricting individuals unnecessarily.

Protection

Providing support to those in greatest need.

Immediate action is taken where individuals are at risk.

Partnership

Working with other agencies to safeguard individuals.

Includes local authorities, police, health professionals.

Accountability

Ensuring transparency in safeguarding practice.

All actions are recorded, reviewed, and open to scrutiny.

Definition of Abuse

Abuse is defined as:

“A violation of an individual’s human and civil rights by another person or persons.”

Abuse can be:

• A failure to act
• A single act
• Repeated acts

Types of Abuse (Expanded)

Physical Abuse

Includes:

• Hitting, slapping, pushing
• Misuse of medication
• Restraint or inappropriate physical control

Explanation:
Physical abuse results in harm to the body and may be visible through injuries such as bruises or fractures. It may also involve inappropriate use of force.

Emotional/Psychological Abuse

Includes:

• Intimidation
• Threats
• Humiliation
• Coercion
• Controlling behaviour

Explanation:
This type of abuse affects a person’s mental wellbeing and self-esteem. It may not leave visible signs but can have long-term psychological impact.

Types of Abuse (Continued – Fully Expanded)

Sexual Abuse Definition:

Sexual abuse involves any sexual activity that the individual has not consented to, does not understand, or is pressured or coerced into.

Includes:

• Rape or sexual assault
• Inappropriate touching
• Sexual harassment or exploitation
• Exposure to sexual acts or materials
• Grooming or coercion into sexual activity

Explanation:
Consent must always be freely given, informed, and ongoing. Individuals with reduced capacity are particularly vulnerable to sexual exploitation. Abuse may occur in relationships of trust, including by staff, peers, or known individuals.

Financial Abuse Definition:

Financial abuse involves the misuse or exploitation of an individual’s money, property, or financial
resources.

Includes:

• Theft or fraud
• Pressure to give money or change financial decisions
• Misuse of benefits or bank accounts
• Scams or financial exploitation
• Unauthorised use of possessions

Explanation:
Financial abuse often occurs subtly and may go unnoticed. Staff should be alert to sudden financial changes, missing money, or unusual transactions.

Neglect and Acts of Omission Definition:

Neglect involves the failure to meet an individual’s basic needs, whether intentionally or
unintentionally.

Includes:

• Failure to provide food, water, or medication
• Poor personal hygiene or living conditions
• Lack of access to healthcare
• Ignoring emotional or psychological needs

Explanation:
Neglect may arise from poor practice, lack of knowledge, or deliberate disregard. It can have serious physical and psychological consequences.

Discriminatory Abuse Definition:

Discriminatory abuse occurs when an individual is treated unfairly or harassed due to a protected characteristic.
Includes abuse based on:

• Race or ethnicity
• Gender or gender identity
• Disability
• Religion or belief
• Sexual orientation
• Age

Explanation:
This form of abuse undermines dignity and equality. It may be systemic, cultural, or individual and must be challenged at all levels.

Domestic Abuse Definition:

Domestic abuse involves patterns of controlling, coercive, threatening, or violent behaviour within a personal or family relationship.

Includes:

• Physical violence
• Emotional or psychological abuse
• Financial control
• Isolation from support networks
• Coercive or controlling behaviour

Explanation:
Domestic abuse can affect anyone and is often hidden. Victims may be reluctant to disclose due to fear, dependency, or stigma.

Modern Slavery Definition:

Modern slavery involves the exploitation of individuals through coercion, control, or deception.

Includes:

• Human trafficking
• Forced labour
• Debt bondage
• Domestic servitude

Explanation:
Victims may appear withdrawn, fearful, or controlled by others. This is a serious criminal offence requiring immediate reporting.

Self-Neglect Definition:

Self-neglect occurs when an individual fails to care for their own health, wellbeing, or environment.

Includes:

• Poor hygiene
• Hoarding
• Refusal of care
• Unsafe living conditions

Explanation:
Self-neglect requires a sensitive and person-centred approach, balancing autonomy with safeguarding responsibilities.

Adults at Risk

An adult at risk is defined as someone who:

• Has care and support needs
  This may include physical, mental health, or social needs.
• Is experiencing, or at risk of, abuse or neglect
  The individual may be currently affected or vulnerable to harm.
• Is unable to protect themselves
  Due to their needs, circumstances, or environment.

Explanation:

All three criteria must usually be considered together. However, ARKRS will act on any safeguarding concern, regardless of formal classification.

Recognising Abuse

Staff must remain alert to indicators of abuse, including:

Unexplained Injuries

Injuries without clear explanation or inconsistent accounts.
May indicate physical abuse.

Sudden Behavioural Changes

Changes such as anxiety, aggression, or withdrawal.
May indicate emotional or psychological harm.

Withdrawal or Fear

Avoidance of certain individuals or environments.
May suggest intimidation or abuse.

Financial Irregularities

Missing money or unusual spending patterns.
May indicate financial exploitation.

Poor Hygiene or Neglect

Decline in personal care or living conditions.
May indicate neglect or self-neglect.

Reluctance to Engage

Avoiding support or services.
May indicate fear or coercion.

Important Principle

No single sign confirms abuse. However, all concerns must be taken seriously and acted upon promptly.

Safeguarding Responsibilities

Responsibilities of All Staff

All staff must:

• Be vigilant to signs of abuse
  Maintain awareness and recognise early indicators.
• Report concerns immediately
  Follow safeguarding procedures without delay.
• Follow safeguarding procedures
  Act in line with organisational policy.
• Attend mandatory training
  Maintain up-to-date safeguarding knowledge.

Responsibilities of Managers

Managers must:

Ensure compliance with policy
Monitor adherence and address gaps.

Respond to concerns promptly
Take immediate and appropriate action.

Escalate to safeguarding authorities
Ensure external reporting where required.

Support staff and service users
Provide guidance and emotional support.

Responsibilities of Safeguarding Lead

The Safeguarding Lead must:

Ensure continuous improvement
Drive learning and development.

Provide expert guidance
Advise staff and managers on safeguarding matters.

Liaise with external agencies
Act as the main point of contact.

Monitor safeguarding activity
Track incidents and trends.

Safeguarding Procedures

All staff must follow the safeguarding procedure:

Step 1: Recognise Concern

Identify signs, disclosures, or suspicions of abuse.

Step 2: Ensure Safety

Take immediate action to protect the individual.

Step 3: Respond Appropriately

Listen, reassure, and remain calm.

Step 4: Record Information

Document facts accurately and promptly.

Step 5: Report Internally

Inform line manager or safeguarding lead.

Step 6: Refer Externally

Report to local authority or police where required.

Key Rule:

Staff must never investigate safeguarding concerns, as this is the responsibility of safeguarding authorities.

Allegations Against Staff

Where allegations involve staff:

• Immediate reporting to senior management
• Consideration of suspension to protect individuals
• Referral to safeguarding authorities and DBS
• Disciplinary procedures followed in line with policy

The safety of service users takes priority. Allegations must be handled fairly, transparently, and in line with legal requirements.

Mental Capacity and Consent

ARKRS follows the principles of the Mental Capacity Act:

• Assume capacity unless proven otherwise
• Support individuals to make decisions
• Act in best interests where capacity is lacking

Explanation:

Safeguarding must balance protection with the individual’s right to make their own decisions.

Making Safeguarding Personal

ARKRS ensures:

• Individuals are involved in decisions
• Their wishes are respected
• They are empowered to have control

Safeguarding is not just about protection-it is about achieving outcomes that matter to the individual.

Support for Victims

ARKRS will:

• Ensure immediate safety
• Provide emotional and practical support
• Offer access to advocacy services
• Keep individuals informed throughout the process

Victims must feel supported, heard, and involved in safeguarding processes.

Prevention of Abuse

ARKRS prevents abuse through:

• Safe recruitment and DBS checks
  Ensures staff are suitable to work with vulnerable individuals.
• Staff training and supervision
  Maintains competence and awareness.
• Clear reporting systems
  Encourages timely and effective reporting.
• Risk assessments
  Identifies and manages potential risks.
• Service user empowerment
  Supports independence and awareness.

Information Sharing and Confidentiality

• Information is shared on a need-to-know basis
• Confidentiality must not override safeguarding
• GDPR permits information sharing to protect individuals

Information must be handled responsibly but shared when necessary to prevent harm.

Training and Development

All staff must:

• Complete safeguarding training
• Attend regular refresher sessions
• Demonstrate understanding in practice

Training ensures staff remain competent and confident in safeguarding responsibilities.

Governance and Monitoring

ARKRS will:

• Conduct regular audits
• Review safeguarding incidents
• Learn from outcomes and feedback
• Continuously improve practice

Strong governance ensures accountability and high standards of care.

Equality and Diversity

ARKRS is committed to:

• Promoting equality and inclusion
• Eliminating discrimination
• Ensuring fair treatment for all individuals

Safeguarding must be inclusive and responsive to diverse needs.

Related Policies

This policy should be read alongside:

• Whistleblowing Policy
• Complaints Policy
• Disciplinary Policy
• Equality and Diversity Policy
• Health and Safety Policy

Policy Review

This policy will be reviewed:

• Annually to ensure relevance
• Following safeguarding incidents
• When legislation or guidance changes

Regular review ensures the policy remains effective, compliant, and up to date.